I ordered an item on 4/8 which was confirmed by email on 4/12.After not receiving my order for several weeks which is unheard of in 2018 I emailed Saks and received no reply for more than 5 days.So, if I would not have called I would have never knew.This was a Christmas gift that I was expecting on Friday and now I have no Christmas gift to give to that person.Andrew Saks founded Saks & Company in New York in 1867. In 2013 the Hudson Bay Company (owners of competitor Lord & Taylor) announced it would acquire Saks Fifth Avenue’s parent company for .9 billion. When Bernard’s brother, Adam Gimbel, took over the company in 1926 the company began to expand nationally. Saks was sold again in 1990, this time to Investcorp S. The first company to do so was Saks Fifth Avenue, which received the zip code of 10022-7463 (“SHOE”) for their eighth-floor shoe department in its flagship Fifth Avenue, New York, location.
Then on top of that no one called and notified me of this.
File complaints with the New York Attorney General and the Attorney General in your respective state.
File a complaint with your state’s department of Consumer and Business affairs, contact the manufacturer of the product that you purchased through Saks and tell them what has happened.
I am sure you don’t care but I will make sure everyone I can get this info to is aware of it.
This was intended as a gift and your store seems not to care.